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Returns & Exchanges


At Froddo Australia we understand that despite your best efforts shoes sometime might not fit or you may change you mind after receiving them. All purchases can be returned for a refund or exchanged. To meet our return / exchange policy:

 

Items need to be returned within 30 days of Purchase.

 

Shoes must be unworn and unused with all original tags still attached. Shoes must in the original packaging, which must be un-damaged and in original condition.  Froddo Australia reserves the right to reject the return or exchange of any goods, which do not meet the above standards.

 

Shoes must be returned to:

 

Froddo Australia

 

705 Canterbury Road

Belmore NSW 2192

 

Returned goods will be processed as soon as possible, usually within 3 business days. Please note Postage and funds transfer time will effect time it takes to receive your funds.

 

Alternatively Shoes can be exchanged with another pair of fabulous kids shoes or any other Froddo product.

 

Froddo Australia will pay for return shipping for exchanged goods. The customer must pay shipping costs for any subsequent exchanges.

 

We will not accept responsibility or offer credit for any items lost or damaged during transit. Please pack return goods well and ensure you have a tracking number.

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